Return and Replacement Policy

alt will provide a refund or replacement only if one is requested within 1 day of the receipt of your order and only under the conditions listed below.

• Delayed delivery of the product: In case the product is not received, you can cancel the order and the full amount will be refunded back to you within 14 working days (alt is not responsible for delays in refund processing caused due to banks, calamities or national holidays).
• Wrong product received
• Damaged product received
  
• Under conditions 2 & 3, we will arrange for a reverse-pickup. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded. If a replacement is demanded, then the cost of any missing items need to be paid in advance, prior to the shipment of the replacement product.
  
• Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colours or sound quality.